1. Tempered Glass Waiver – Releasing Fox Window & Gutter Cleaning from Any Liability On Tempered Glass Scratching During Cleaning Process.

Due to widespread problems with poor-quality tempered glass scratching during construction window cleaning, Fox Window & Gutter Cleaning Will not be liable for scratches on tempered or heat-strengthened glass.

ALL parties accept and understand that properly used razor blades and scrapers are standard tools and techniques for construction window cleaning. They can safely remove limited amounts of construction debris  (plaster, paint, texture, tape, stickers, etc.) from quality glass without scratching the surface. Furthermore, it is accepted that razor blades and scrapers will be employed on all construction windows cleaning. Fox Window & Gutter Cleaning will offer no other cleaning method to remove construction debris from any glass surface. Suppose the Builder does not choose to have window cleaner use razor blades or scrapers. In that case, the Builder must cover all glass during the entire construction process, which would protect glass from any construction debris and eliminate the need for Fox Window & Gutter Cleaning. Razor blades and scrapers to clean the glass.

This clause must be included in all contracts. If it is not acceptable, there will be no contract between Fox Window & Gutter Cleaning and the Builder. By accepting this estimate/proposal, you agree to this waiver fully.

  1. Exceptional Order / Aftermarket Products

Fox will not be liable for scratches, blemishes, or damage from cleaning glass, frames, or related products with window films, applied finishes, laminations, or unique custom products requiring special treatment. If products will not tolerate conventional cleaning methods (such as detergents, razors, or steel wool), the customer is responsible for notifying Fox in writing before scheduling.

  1. MAINTENANCE CLEAN—Fox Window & Gutter Cleaning provides standard cleaning, and pricing does not take into account (unless otherwise noted) paint scraping, stain or oxidation removal, or any other issue that would not be covered with a mild soap solution, light scrub and general scrape, and squeegee. These can be discussed but would be subject to our rate per person-hour calculation.
  2. Commercial Window Cleaning

Prices are given that Fox has clear access to all areas to be cleaned with at least a three (3) foot clearance. All signage, stickers, postings, etc., must be removed by a customer before cleaning. Fox can give pricing, including the removal of signage. Still, pricing would only be an estimate form, and Fox will assume no liability for breakage, damage, or replacement of removed items. The price includes a quick maintenance clean with mild soap and agitation and a squeegee to remove water. Sills and frames will be generally wiped for excess water. Commercial pricing assumes a cleaning frequency of at least a quarterly cleaning or more. Less frequent scheduling will require more than a maintenance cleaning (see Maintenance Clean above).

  1. Storm Windows and Removable Inserts (Window Cleaning)

*Estimate is based on the standard time needed to clean all windows and doors and the time needed to disassemble, clean, and reinstall all storms. The final price is calculated by the person-hours needed to complete the job to the client’s satisfaction. Time is figured from arriving at the property to leaving it after the client has approved the job to be satisfactory (not to be less than the current minimum service charge). Person hours are the total time multiplied by the number of crew members on the job and the current hourly rate charged by Fox Window & Gutter Cleaning. The LOW estimate is based on the regular operation of all present windows. The LOW estimate is for a maintenance cleaning and does not consider any additional difficulty in removing, cleaning, and reinstalling the storms due to unforeseeable issues. Any issues regarding the job and price can be brought to the client’s attention as they occur upon request at scheduling.

  1. If in the process of disassembling, cleaning, or reinstalling storms, breakage occurs as a result of their being worn, aged joints, tight-fitting assembly, or some other logistical issue about the overall age or maintenance of the storm unit or residence; we would not be liable for the damage or cost of repair. Of course, if any breakage is due to our mishandling or accident, we will assume full responsibility and promptly take care of the issue. However, we do not assume liability if a storm falls apart during normal handling, warps or bends, or glass breaks because of any non-standard issue.
  2. Post Construction, Paint Cleanup, and Initial Cleanings (Window Cleaning)

*The estimate is based on the time needed to clean all windows and doors, the time needed to disassemble, clean, and reinstall any storm sets (if applicable), and the additional time for scraping, scrubbing, and removal (if possible by regular Fox techniques) of any construction materials on the glass surfaces. Fox does not promise that all materials can or will be removed or that oxidation or staining will be removed. The final price is calculated by the person-hours needed to complete the job to the client’s satisfaction. Time is figured from arriving at the property to leaving it after the client has approved the job to be satisfactory (not to be less than the current minimum service charge). Person hours are the total time multiplied by the number of crew members on the job and the current hourly rate charged by Fox Window & Gutter Cleaning. The LOW estimate price is based on the regular operation of all windows being present and construction materials being cleaned in the quickest time needed. The

The LOW estimate considers regular additional paint scraping and access to glass (removing, cleaning, and reinstalling the storms, if applicable). Fox will not be responsible for breakage or damage due to aged, worn, or substandard issues. If possible, all the problems regarding the job and price can be brought to the client’s attention as they occur upon request at scheduling.

  1. Cleaning and Sealing of Aggregate Concrete

This includes cleaning concrete surfaces to remove dirt, algae, mildew, grease, and oil. A hot, high-pressure washer will be used with the appropriate cleaning agents to achieve the best possible cleaning.

When dry (12-24 hours), a non-yellowing acrylic sealer will be applied to all cleaned surfaces. The sealing process is as follows: All concrete is blown off with a leaf blower to remove general debris, e.g., leaves, sand, rock, dust, etc… Fox uses a non-yellowing, clear acrylic sealer. Acrylic-based products have a non-yellowing factor. We cut in against buildings and walls with detail rollers to get even coverage.

We then roll the rest with thick nap rollers for the best coverage. The sealer’s “shine” will last 6-12 months until the sun, vehicles, time, etc., wear it down. Our sealer will last 2+ years. Once sealed, you can usually walk on the surfaces within 2 hours, but Fox suggests keeping your vehicles off the sealed surfaces for 24 hours.

  1. General Cleaning of Composite Decking

Composite decking is commonly prone to mold, mildew, algae growth, uneven appearance, and hard-to-remove food and grease stains. Fox uses job-specific chemicals to help resolve these issues. These chemicals clean below the surface to keep it cleaner longer and give the entire composite area a uniform, consistent appearance.

  1. Exterior House Washing*

This includes cleaning the outer *gutter surfaces using specialized cleaning agents to remove dirt, cobwebs, bird/insect droppings, algae, and mildew. Cleaning foundation, siding, brick, shutters, window and door framing, and eaves are included. Cleaning will be performed with commercial-grade, job-specific agents that will remove and slow future growth of mold and algae. All cleaning is done with low pressure not to damage the house’s surfaces. Unless otherwise stated, the customer shall prepare the work site for services rendered. Fox Window & Gutter Cleaning and Pressure Washing will not be responsible for damage due to loose or faulty siding, stucco, wood trim, paint, or substandard maintenance. Any water leaking or drainage into, onto, or around the structure, like at doors and windows, is the customer’s sole responsibility.

  1. Cleaning of Flat Work (i.e. Patios, Porches, Walkways, and Driveways)

Fox uses industry-proven cleaning methods and the highest-quality biodegradable cleaning compounds to complete the job correctly and on time. A hot, high-pressure washer with the appropriate cleaning agents will remove gum, dirt, algae, mildew, grease, and oil. A regular maintenance program is essential in helping a property clean, protect, and prolong the life of its surfaces.

Pressure Washing saves property money by reducing the expense of recoating or replacing materials that can and will be damaged by dirt, mold & mildew, which will cause rot, decay, and premature failings of coatings & building materials. The property should be aware that all stains may not be able to be completely removed. Pressure washing will remove or greatly reduce contaminants, significantly improving the property’s overall appearance and making the property more attractive for residents and guests.

  1. Interior Gutter Cleaning Estimate includes cleaning the interior of gutters around the house using ladders with stabilizers so as not to damage the face of the gutters. Any downspouts found clogged will be cleared. All debris is bagged or added to the client’s green (recycled) trash can. The LOW estimate is if they have tiny debris in them. The HIGH estimate is most or all of the gutters are full. (OUR COMPANY ONLY PROVIDES GUTTER CLEANING AND DOWNSPOUT UP TO THE FLOOR LEVEL; WE DO NOT PROVIDE ANY GROUND DOWNSPOUT CLEANUP OR SERVICES).

*** We accept no liability for damage caused by decorative or structural defects or conditions at your property/premises, such as but not limited to ill-fitting windows, doors, fascia, guttering, window/ conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, inside dusting, flaking leaves, etc. ***

  1. Roof Cleaning – Asphalt Shingle

Fox uses a low-pressure approach that kills the fungus on the roof and gently removes it with thorough rinsing, not high-pressure ‘blasting.’

13-b  – Tesla Roof Top and Solar Panels Disclaimer (updated 2023-2024)

Fox Window & Gutter Cleaning disclaims any liability for damages, losses, or injuries to Tesla rooftop installations and solar panels arising from or in connection with the services provided. Customers acknowledge that Tesla rooftop installations and solar panels are inherently fragile and may be susceptible to damage during cleaning and maintenance activities. Accepting our estimate/proposal, the customer agrees that Fox Window & Gutter Cleaning shall not be held responsible or liable for any damage, loss, or injury to Tesla rooftop installations and solar panels, regardless of the cause. Furthermore, it is understood that our Certificate of Liability Insurance does not cover such damages. Customers are advised to consider the fragile nature of these installations before service commencement and acknowledge this disclaimer as part of the service agreement.

  1. Cleaning and Sealing of Smooth, Brushed Concrete

Fox includes thoroughly cleaning concrete surfaces to remove or reduce dirt, algae, mildew, etc. A high-pressure washer will be used to get the best possible cleaning.

14.b Pool Coverage and Responsibility
During power washing, Fox Window & Gutter Cleaning is not responsible for any dust, dirt, or items that may fall into the pool. It is the customer’s responsibility to ensure that the pool is covered before the commencement of the power washing service. Should the pool remain uncovered, the customer will be responsible for any subsequent cleaning due to debris from the power washing. Our pressure washing service cannot control where the wind may carry dust or dirt; therefore, we cannot be held liable for such occurrences.

15.* All prices are based on cash or check payment at the time of service. Credit cards are accepted, but a 4% convenience fee will be added to the charge for payments over 14 days late.

  1. **We adhere to a 48-hour cancellation policy to help keep our prices competitive. Rescheduling your appointment more than 48 hours before the scheduled day is not a problem, and we will work with you to find a good day. Cancellations or reschedules with less than 48 hours’ notice will be subject to a $65.00 fee. Fox has the sole discretion to implement this fee. An invoice for the payment will be sent out at the time of cancellation.
  2. *Rain Policy: We complete the job as scheduled if it is not raining. If it is raining but the precipitation is light, we will proceed as scheduled because rain does not affect the cleaning. Outside work is completed within 2 or 3 clear days of heavy rain or showers. All inside work is completed as scheduled to avoid disrupting your busy calendar.
  3. Weather—The wood must be thoroughly dry before staining/sealing. The weather is out of our control, so we request your understanding. When weather disrupts our staining schedule, we must resume the order in which jobs were cleaned. We will test the wood with a moisture meter to ensure it is at or below 12% moisture content, the maximum allowable percentage. At this time, we will complete the final sanding and surface preparation.